Customer Care

If you need assistance please contact us from
Monday - Friday 9:30 - 17:30 Western European Time,
and we will do our best to help you.

Fill out our Contact Form or reach us directly by:
Email
Telephone
+351 910 523 203

Frequently Asked Questions

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. YOUR SHOPPING BAG

Selected items that have been added to your Shopping Bag will remain there for the duration of your active session.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. When can I get help?

Orders are processed from Monday - Saturday 9:30 - 17:30 Western European Time. Orders placed outside of these hours will be processed on the following business day.

You can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Once I place an order, is it too late to make changes and/or cancel it?

You can modify or cancel your order until the order has been confirmed.

Should you wish to request an order modification or cancellation, please contact Customer Service as soon as possible.

You can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you.

If you would like to cancel your order after it has already been shipped, simply follow the normal return process.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. How will my order be packaged?

Orders are delivered in an envelope with your
jewellery placed in our signature branded packaging: a drawstring pouch
manufactured by THE WOMEN’S DEVELOPMENT CENTRE inside our jewellery boxes. Both
the box and the pouches are made in a way that is easy to re-use.

When you tick "Is it a gift" at the basket
page, each item will be individually packaged in our boxes. You may also
include a personal message, which we will write by hand on a ADARAYA card and
enclose with your purchase.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. How do I find out my ring size?

We invite you to consult the Size Guide available on our website.

You can also contact Customer Service who will be pleased to assist you with your request.

You can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Is engraving available on ADARAYA-JEWELLERY.com?

Yes, we offer to engrave certain rings as a complimentary service when you are placing your order.

Should you wish to engrave a ring, please contact Customer Service by e-mail at adaraya@adaraya-jewellery.com or through the online chat of the website, and we will do our best to help you.

Your ring will be engraved with the text provided, so please make sure to review the spelling and content of the message before finalising your order.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Will my gift order include an invoice where the price of the items is not displayed?

An order will be considered a "gift" if the last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items is not displayed will be included in the package that is sent to the gift recipient.

To request an invoice where the price is not displayed, even if your invoicing information is identical to your delivery information, please contact Customer Service as soon as possible after placing your order.

You can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. My order has not arrived yet, what should I do?

If you did not receive your order after the maximum delivery time, You can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Which payment options are available on ADARAYA-JEWELLERY.com?

We accept Visa®, MasterCard®, American Express®.

ADARAYA is also pleased to offer bank transfer payment. Please contact Customer Service for more information.

You can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Is my payment secure?

Yes, ADARAYA is 100% committed to the protection of your payment details.

We use advanced encryption technologies when processing any payment information.

For more information on how we protect your personal information, please refer to our Privacy Policy.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. My payment card is rejected. What do I do?

If you cannot complete payment of your order, you can contact us by e-mail at adaraya@adaraya-jewellery.com, or by telephone at +351 910 523 203, and we will do our best to help you. You can also contact your bank.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Where does ADARAYA-JEWELLERY.com deliver and what is the cost?

- To Portugal: Free shipping
- To the European Union: €9 flat rate; free shipping for orders €150 or over

- To European countries outside EU*: €15 standard shipping; €45 express shipping; free shipping for orders €250 or over

- Outside Europe**: €60 flat rate; free shipping for orders €300 or over

*Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.

**Shipping is not available to the following regions: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Niue, Saint Pierre et Miquelon, São Tomé & Príncipe, Sierra Leone, Solomon Islands, Somalia, St. Helena (S. Atlantic), Sudan, Syria, Tajikistan, Tokelau Islands, Republic of Turkmenistan, Tuvalu, Wake Islands, The Republic of Yemen.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Import Taxes and Duties

Each country has its own import taxes and duties. The customer is responsible for the payment of country-related taxes and duties.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Can I have my order delivered to a P.O. Box?

For security reasons, adaraya-jewellery.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. 

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Can I track my online order?

Once you place an order you will receive an order update with the tracking number.

If you do not receive it please contact our Customer Service by e-mail at adaraya@adaraya-jewellery.com or through the online chat of the website, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. How do I Return or Exchange an item ordered via ADARAYA-JEWELLERY.com?

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered via ADARAYA-JEWELLERY.com within fourteen (14) calendar days of the delivery date.

Products returned must be accompanied by their invoice or a copy of the invoice in the case of a partial return.

For more information please contact Customer Service by e-mail at adaraya@adaraya-jewellery.com and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. How do you refund my money?

You should receive your refund within 15 business days after your returned item(s) is/are received at our store. Refunds are transferred to the payment card with which the purchase was made.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. JEWELLERY CARE

We recommend the following daily considerations, to
ensure the longevity of your jewellery:

Be sure to handle your jewellery with care

Remove your jewellery when washing your hands and
showering, in the pool and the sea

Avoid contact with harsh household chemicals,
cosmetics and perfume when using your jewellery

Take your regular activities into consideration when
wearing your jewellery, including potential for impact

Keep your jewellery away from intense sources of heat
and extreme temperature changes

Always store your piece in its pouch or box when
taking it off to prevent unnecessary surface scratching.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. How can I check on the status of my repair?

To check the status of your repair, please contact Customer Service by e-mail at adaraya@adaraya-jewellery.com or by telephone at +351 910 523 203, and we will do our best to help you.

1B7216EF-4C6A-48FA-9788-66802CEB67B3 Created with sketchtool. 21BD9B1D-BC14-4EE4-BF4F-1C20E290EF51 Created with sketchtool. Guarantee

Starting from the day of receipt, we offer a 3-year guarantee
on all ADARAYA JEWELLERY, covering any manufacturing faults. The guarantee does
not cover misuse, negligent use, accidents and third-party repair or
alterations.

After the 3-year guarantee period, all repairs and
maintenance will no longer be covered by the guarantee and there will be a cost
for our services. All maintenance and repairs are performed by our skilled
partners and goldsmiths. Please contact us explaining the problem, through Customer
Service, and we will do our best to help you.

Size Guide

Adaraya uses standard PT rings sizes. Refer to our measurement chart or the ruler found in our size guide.

ø mm
PT
US
DE
15,3
8
4,5
48
15,8
9
4,75
49
16
10
5
50
16,3
11
5,5
51
16,5
12
6
52
16,8
13
6,25
53
17,3
14
6,75
54
17,5
15
7
55
17,8
16
7,5
56
18,3
17
8
57
18,5
18
8,25
58
18,8
19
8,75
59
19
20
9
60
19,3
21
9,5
61
19,8
22
10
62
20
23
10,25
63
20,3
24
10,5
64
20,8
25
11
65
21
26
11,5
66
21,3
27
11,75
67
21,5
28
12
68
21,8
29
12,5
69
22
30
12,75
70
22,3
31
13
71

Bespoke

Unique pieces which become your very own enchantment of a moment, and represent special memories to be forever cherished.
Imagine and dream your own unique creation, for you or your loved one. We will be honoured to make this unique dream come to life for you. We will develop its design together with you, and craft it beautifully just for you.

adaraya@adaraya-jewellery.com

Certification

Our unique jewellery is hallmarked by INCM Assays Office according to the Portuguese Law n.o 98/2015. This guarantee is the responsibility of the public company INCM which ensures the legal fineness of the precious metal alloy using the most modern analytical methods supported by laboratories accredited by IPAC.

View the table of assay office marks of Portugal